Frequently asked questions
About Rose Green
7 questions
What is a Saniflo pump, and how do I know if I need one?
A Saniflo pump is a macerating system that breaks waste down and pumps it through small-bore pipes, so you can put a bathroom, kitchen or utility room where there's no easy connection to the soil stack or gravity drainage - basements, extensions, garage conversions and the like. We'll look at your layout and tell you straight whether a Saniflo is the right answer, so you avoid costly rerouting or ripping up floors.
How quickly can you deal with a blocked drain?
We know a blocked drain can't wait. We aim to be on site within 24 hours of you getting in touch, and we prioritise the urgent jobs to keep disruption to a minimum.
How do you price your work?
Fairly and honestly. We'll talk the job through with you and give you a clear quote before any work starts. For bigger or more complex jobs where costs could vary, we'll explain how it's priced before we begin.
Do you work on both domestic and commercial properties?
Yes, we work across residential, rural and commercial properties throughout our coverage area.
What areas do you cover?
Edinburgh, Falkirk, Stirling, Alloa, Glasgow and the surrounding areas.
How do I get a quote?
Call us, email us, or fill in the contact form and we'll get back to you - usually the same day.
Do you do emergency plumbing or heating work?
We focus on three specialisms - Saniflo solutions, drainage and plumbing - so we no longer take on heating or emergency callout work. Get in touch if you're not sure whether your job fits, and we'll point you in the right direction either way.
Saniflo & macerators
10 questions
How long does a Saniflo macerator last?
Typically around 8 to 10 years, depending on how it was installed, how much it's used and how well it's looked after. A proper install, regular descaling and only flushing what it's designed for all help it go the distance. In hard water areas limescale wears the internals faster, so descaling matters even more.
Can I box in or tile over a Saniflo unit?
You can hide it, but you need to keep access for servicing and repairs - so any boxing-in should lift off easily rather than being tiled or sealed in. It's also worth fitting an isolation valve on the toilet's water supply, so the toilet can be moved out of the way if the unit ever needs work.
Can I flush wet wipes into a Saniflo?
No - not even ones labelled 'flushable'. Wipes don't break down and are one of the most common causes of blockages and damaged macerators. Only human waste and toilet paper should go down a Saniflo toilet.
How long does a Saniflo run when the toilet is flushed?
Only briefly - a flush usually sets it off for two or three short cycles of a second or two each. If it keeps running, switches itself on and off, or runs for much longer than that, get in touch, as it usually points to a fault or a leak somewhere in the system.
Are Saniflo macerators noisy?
You'll hear it working, but it's roughly the same level as a normal toilet flush. Newer models are quieter than older ones, and a careful install makes a big difference - keeping the unit off the wall, using anti-vibration pads and fitting the pipework properly all help keep the noise down.
What warranty comes with a Saniflo?
Saniflo products come with a 2-year manufacturer's warranty as standard. Units from the 'UP' range can get an extra 3 years' cover when they're registered online with Saniflo.
Can the warranty be voided?
Yes. It can be voided if the unit wasn't installed to Saniflo's guidelines, if anything other than human waste and toilet paper has been flushed, or if it hasn't been maintained - including keeping limescale under control. Saniflo make their own descaler for exactly that job.
Where can I find the manual for my Saniflo?
Saniflo publish manuals and installation guides for their products on their website, saniflo.co.uk. If you can't find yours, tell us the model and we'll help you track it down.
How do I stop my Saniflo having problems in winter?
The main risk is frozen pipework, especially where units are in garages, outbuildings or garden rooms. Insulate any exposed pipes, don't let the space get too cold during a cold snap, and make sure the drain it pumps into is clear so water isn't left sitting in the pipework.
What pipework is suitable for a Saniflo?
Discharge pipework should be copper or rigid solvent-weld plastic - push-fit fittings should be avoided. Horizontal runs need a steady fall (at least 1%) so waste drains away properly. It's all covered in Saniflo's installation guidance, and it's part of the job when we fit one.
Ask us directly
If your question isn't covered here, give us a call or send a message - we'll give you a straight answer, usually the same day.